Want to return a product? No problem!

You've got 100 days to change your mind.

When shopping from Hatstore you’ve always got full right to return your order within 100 days from when you recieved the goods, provided that you haven’t used the product and that it is returned undamaged with original stickers and labels.

Please note: The return right does not apply to contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized. Face covering products are not eligible for returns or exchanges for hygiene reasons. Gift cards are excluded from cancallation right and non refundable.

How To Return


Pack it well

Pack your return well, preferable in the original box so the returned product arrives to us in good condition. Put a note with your order number in the box, tape up the box and tape on the return label onto the box.


Send it

Hand in your return to your local post office. As soon as we've received your return, we'll send you a confirmation to your email and refund you for the product you have returned, minus the return freight (€4).

Claims & Complaints

Something wrong with your product? Let’s see what we can do!

We strive to always deliver high-quality products to our customers.
We’re responsible for ensuring that all our goods are error free at delivery. Stitches and buckles should be intact.

If you believe that you have received a defective product, please contact us via e-mail. State “Claim” and order number in the subject line together with a short description of what the defect is. Please provide pictures if possible. We are very concerned about our customers and therefore want to agree on a solution that suits both parties. In the event of a dispute, we always follow the recommendations of the General Complaints Board (ARN). Alternative dispute resolution: http://ec.europa.eu/odr

Please note: Provided that the products are not discoloured upon delivery, discoloured products are not covered by the Return policy as it is considered as an effect normal wear.